Refund policy

Return & Refund Policy

Last Updated: August 2026

At Golf Toss, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

Please note that delivery times during holidays, promotional events, or periods of high order volume are estimates only and are not guaranteed. Shipping carriers may experience delays that are outside our control.

Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The product must be returned in its original packaging.
  • All accessories, game components, balls, mats, frames, and other included items must be returned.
  • Proof of purchase or your order confirmation is required.

To start a return request, please contact us at:

Email: info@trygolftoss.com

Please do not return any products without first contacting our customer support team. Returns sent without prior authorization may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your Golf Toss order as soon as it arrives.

If your product arrives:

  • Damaged
  • Defective
  • Incorrect
  • With missing parts or components

Please contact us within 7 days of delivery at info@trygolftoss.com and provide:

  • Your order number
  • Clear photos or videos showing the issue
  • A brief description of the problem

Once we have reviewed your request, we will determine the appropriate solution, which may include a replacement, refund, or other suitable resolution.

Non-Returnable Items

Certain products or orders may not be eligible for return, including:

  • Personalized or custom-made products
  • Gift cards
  • Final sale or clearance items
  • Products that have been used, modified, damaged, or improperly handled after delivery
  • Products returned with missing components or accessories

If you are unsure whether your order qualifies for a return, please contact us before submitting your request.

Exchanges

We currently do not offer direct product exchanges.

If you would like a different product or variation, you may request a return if your order meets our return eligibility requirements and place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you may have the legal right to cancel or return your purchase within 14 days of delivery without providing a reason, subject to applicable consumer protection laws.

To qualify, the item should be returned in the same condition in which it was received, with its original packaging and included components, and you will need to provide proof of purchase.

Nothing in this policy is intended to limit any mandatory consumer rights available to you under applicable EU law.

Refunds

Once your returned product has been received and inspected, we will notify you regarding the status of your refund.

If your refund is approved:

  • The refund will be issued to your original payment method.
  • Approved refunds are generally processed within 5–10 business days.

Please remember that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@trygolftoss.com.

Order Cancellations

Orders may be cancelled within 6 hours of being placed, provided the order has not already entered processing or fulfillment.

After this period, we cannot guarantee that your order can be cancelled.

To request a cancellation, contact us as soon as possible at:

Email: info@trygolftoss.com

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an incorrect shipping address, please contact us immediately at info@trygolftoss.com.

If your order has not yet been processed or shipped, we will do our best to update the address.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed, and we may not be able to provide a refund or replacement for orders delivered incorrectly due to inaccurate information provided by the customer.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:

  • Checking with household members or neighbors.
  • Checking around your property or other safe delivery locations.
  • Contacting the local postal or courier service.
  • Waiting 1–3 business days, as some carriers may mark packages as delivered shortly before final delivery.

If you are still unable to locate your package, please contact us at info@trygolftoss.com, and our support team will assist you where possible.

Return Shipping Costs

If your return is due to an item that arrived damaged, defective, incorrect, or with missing components, Golf Toss may cover eligible return shipping costs, where applicable.

For returns requested for other reasons, customers may be responsible for return shipping costs unless otherwise required by applicable consumer protection laws.

Original shipping charges may be non-refundable unless otherwise required by applicable law or the return is due to an error on our part.

Contact Us

If you have questions regarding returns, refunds, cancellations, or your Golf Toss order, please contact us.

Golf Toss

Website: trygolftoss.com
Email: info@trygolftoss.com

Our customer support team aims to respond to inquiries within 24–48 business hours.